General Liability Disclaimer
Liability, Damages, and Complaints
By booking our services, the customer agrees that 24/25 CLEANERS is not responsible for any injury, damage, loss, or accident that occurs in connection with our services. All responsibility remains with the customer.
This includes responsibility for:
Injuries or accidents to anyone on-site, including pets.
Damage to property, fixtures, appliances, furniture, or household infrastructure.
Damage or reactions caused by cleaning products, tools, or customer-supplied equipment.
Accidents related to construction, renovation, or unstable/loose items.
The company does not provide compensation unless required by law. If insurance denies coverage, the customer remains responsible for all related costs.
Satisfaction Policy
If a valid complaint is submitted through our official form within the 24-hour window, we may, at our sole discretion, return to address missed areas at no additional charge. This does not apply to time-limited cleanings, minimum-hour bookings, or tasks not included in the original booking.