Cancellations and Rescheduling Policy
Same-Day Cancellations or Rescheduling: Any cancellation or rescheduling request made within 24 hours of the scheduled service will result in a full service charge. Failure to Provide Access: If the customer does not open the door or provide access to the property within 30 minutes of the cleaner's arrival, the cleaner may leave for their next appointment, and the full service charge will apply.
Rescheduling Window: Cancellations or rescheduling requests made 24-48 hours in advance will incur a 50% charge, while requests made more than 72 hours in advance will incur no charge.
Emergency Waiver for Loyal Customers: We understand that emergencies happen—whether health-related or family-related. For our loyal customers, we will waive the cancellation or rescheduling fee in the case of a verified emergency. Your well-being and trust are important to us, and we appreciate your loyalty.