24 Hour Satisfaction Policy
All concerns or claims must be submitted through our official Complaint Form within 24 hours of service completion. Phone calls, texts, and emails are not accepted as official submissions. Claims filed after 24 hours are automatically denied.
Complaint Submission Requirement
All claims or complaints must be submitted only through our official Complaint Form. Customers can access the form in one of two ways:
Online: Use the link corresponding to your location:
Washington customers:
https://wkf.ms/3zHglUP
California customers:
https://wkf.ms/45Wi9VZ
Phone: Call our main number, then follow the prompts: Press 3 for Customer Service, then Press 5 for Complaint Form. You will receive a link to the correct state form automatically.
Claims submitted outside these methods, including direct texts or emails, will not be accepted.
Damage and Liability Notice By booking a service, the customer accepts that cleaning services involve normal risks and agrees to prepare the home safely before service begins. The customer is responsible for ensuring that all surfaces, fixtures, appliances, furniture, flooring, decor, and household items are stable, secure, and suitable for cleaning.
The customer also accepts responsibility for:
Any pre existing damage, wear, discoloration, or weakened surfaces.
Any loose, unstable, or hazardous items including shelving, tiles, railings, lighting, furniture, or decor.
Any environment involving pets, children, guests, or contractors during the cleaning.
Any conditions related to construction, renovation, or maintenance.
Any reactions or issues caused by customer supplied products or tools.
If the customer believes damage occurred during the service, the official Complaint Form must be submitted within 24 hours. Claims outside the 24 hour window are not processed.
Limitation of Liability
The company is not responsible for issues that are outside its control or unrelated to the work performed. Any compensation or coverage is subject to the company’s insurance policy. If insurance denies coverage or determines the issue is unrelated to the service, the customer remains responsible for all related costs.
Pre Service Condition Requirement
For any damage claim to be considered, the customer must provide clear photo or video evidence of the item or area before the cleaning, taken within 24 hours before the service starts. Photos older than 24 hours, or taken after the cleaners arrive, are not accepted as proof of pre cleaning condition.
Without valid pre service photos, the claim is automatically denied.
Additional Evidence Requirements
The customer must also provide:
Photo or video showing the alleged damage after the cleaning
A description of where the issue occurred and what item or area is affected
Confirmation that no one else accessed or used the area between the cleaning and the photo being taken
If pre cleaning evidence is missing, unclear, edited, or inconsistent, the claim is denied.
Why this is required
This rule protects both the customer and the company by confirming the true condition of the property before the service. Claims without pre cleaning proof cannot be investigated or validated.